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Pet Tags Pro

Antioch, California, United States

(925) 384-2288


We are an online store. Feel free to call Tuesday - Saturday from 10:00 am to 7:00 pm(PST)  or drop us a line any time. If we're busy, please leave us a message and we will get right back to you. Our #1 goal is great customer service and satisfaction.

Privacy Policy

Privacy Policy

 What information do we collect? 

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.  

Do we use "cookies"? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.  We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.  You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.  

Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include PetProMart, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.  

California Online Privacy 

Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.   As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.   

Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.   

How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.  To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.  

Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).  

Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. 

This policy was last modified on April 10, 2020. Questions and feedback We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.  

Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.  

Terms and Conditions Please also read our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.  

Your consent By using our site, you consent to our privacy policy.   

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE (pettagspro.com). All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.  

CopyrightThe entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of "PetProMart, LLC." The collective work includes works that are licensed to "PetProMart, LLC". Copyright 2015, "PetProMart, LLC" ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with "PetProMart, LLC" or purchasing "PetProMart, LLC" products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with "PetProMart, LLC" or to purchase "PetProMart, LLC" products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by "PetProMart, LLC." You further agree not to change or delete any proprietary notices from materials downloaded from the site.  

TrademarksAll trademarks, service marks and trade names of "PetProMart, LLC" used in the site are trademarks or registered trademarks of "PetProMart, LLC"  

Warranty DisclaimerThis site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, "PetProMart, LLC" disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. "PetProMart, LLC" does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. "PetProMart, LLC" does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.  

Limitation of Liability"PetProMart, LLC" shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if "PetProMart, LLC" has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.  

Typographical ErrorsIn the event that a "PetProMart, LLC" product is mistakenly listed at an incorrect price, "PetProMart, LLC" reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. "PetProMart, LLC" reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, "PetProMart, LLC" shall issue a credit to your credit card account in the amount of the incorrect price.  

Term; TerminationThese terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by "PetProMart, LLC" without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.  

Notice"PetProMart, LLC" may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to "PetProMart, LLC."  

MiscellaneousYour use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of "PetProMart, LLC" products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of "PetProMart, LLC" products) must be commenced within one (1) year after the claim or cause of action arises. "PetProMart, LLC's" failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. "PetProMart, LLC" may assign its rights and duties under this Agreement to any party at any time without notice to you.  

Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a "PetProMart, LLC" or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.  

Participation Disclaimer"PetProMart, LLC" does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, "PetProMart, LLC" is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, "PetProMart, LLC" reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to "PetProMart, LLC" in its sole discretion.  

IndemnificationYou agree to indemnify, defend, and hold harmless "PetProMart, LLC", its officers, directors, employees, agents, licencors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.  

Third-Party LinksIn an attempt to provide increased value to our visitors, "PetProMart, LLC" may link to sites operated by third parties. However, even if the third party is affiliated with "PetProMart, LLC," "PetProMart, LLC" has no control over these linked sites, all of which have separate privacy and data collection practices, independent of "PetProMart, LLC." These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, "PetProMart, LLC" seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). 

Shipping & Returns



There are two ways to receive shipping:

1) Qualifying Items on purchases of $49.99 or more (Exceptions may apply). 

When spending 49.99 or more, free shipping will occur automatically and will be displayed in the order total at checkout.

2) Free Shipping on Select Products (Exceptions may apply. 

Simply look for "FREE SHIPPING" on the order page to enjoy free shipping on selected items throughout the store . If the items in your order qualify for "Free Shipping, your order ships FREE! Please note that NOT all items qualify for free shipping. 

Discounts & Promotions

Taking advantage of store discounts and promotions will help offset shipping costs. On occasion, we will either discount products or provide coupon codes. Sale items are limited and will last up to 30 days. We highly encourage taking advantage of these promotions to help offset your shipping costs.  

Shipping Methods

Standard U.S Shipping

Items that ship from our shop, typically use the following shipping methods: USPS First Class Package (2-3 days with Tracking), USPS First Class Mail (2-5 days regular mail), or USPS Priority mail (2 days). Due to added cost, we typically do not insure packages.

Please note that personalized items such as standard pet ID tags that fit flat in an envelope and comply with USPS policy will ship USPS First Class Mail. There is no tracking available for these shipments. Shipping this method allows us to pass on the savings to our customers in lower prices. Delivery typically takes 2-5 days. If by chance you do not receive your item, we will remake it and send it again. Please allow 10 days from the original shipping date before we take action to remake your item. If an item was undeliverable, it typically takes 10 days before it gets returned to our shop. If this occurs, we may reach out to you to confirm your address.

Note: Delivery times DO NOT include order processing time, which typically takes 3-5 days.

Exclusions: If there is an error in our shipping prices or additional charges above and beyond standard shipping cost for any item(s) ordered, we reserve the right to either collect the additional shipping cost or cancel your order. This includes free shipping items. In the event that this occurs, we will contact you for the additional shipping charges. This policy also applies to Alaska, Hawaii, and District of Columbia.

International Shipping

Items purchased directly from our shop that ship internationally, go through US Postal Service. We will use the best rate to ship items. Customers will pay label cost for shipping. Customers are responsible for taxes, fees, and tariffs accordance with any and all applicable. 

If there is an error in our shipping prices or additional charges above and beyond standard shipping cost for any item(s) ordered, we reserve the right to either collect the additional shipping cost or cancel your order. This includes free shipping items. In the event that this occurs, we will contact you for the additional shipping charges. 

Third Party Direct Shipping:

United States (may exclude Alaska, Hawaii, and District of Columbia)

Items that ship from the manufacturer or wholesale distributors use different methods to charge shipping cost and may also include a drop shipping fee.  We do our best to absorb this the additional fee in the item(s) price and/or shipping and handling. 

Our vendors may use Fed Ex, UPS, or USPS as their shipping methods. Due to constraints and limitations of software to configure the shipping cost, we may elect to use either fixed pricing or will use USPS calculated cost to determine shipping charges even if it ships a different method. If we receive a tracking number from our suppliers, we will pass it on to customers. 

Orders typically ship within 24-72 hours of placement. If the order has products that need to be manufactured or back ordered, lead times can be up to 2 weeks until shipment. Some items may be shipped directly from a product manufacturer or by a third party. If this occurs, customers may receive separate shipments of your order. 

Additional Fixed handling charge: Certain items that are heavy or odd size packages may have higher shipping cost. For items that require a freight carrier (FOB), we will provide a quotation for freight cost. Customer assumes all responsibility, once shipped from the distributor's dock, including carrier insurance and fright cost.   

Sales Tax and fees: Retail customers are responsible to pay applicable state, and local sales tax to authorities in accordance with any and all applicable laws. As a convenience to our customers, PetProMart collects and remits the appropriate sales tax to the state and local authorities of California.   

Shipping Exclusions The size and/or weight of some items or regulations may limit the shipping methods and destinations available. If an item cannot ship to your destination, you will be notified. Orders with P.O. Box, APO, or FPO shipping addresses may be limited to processing. Certain items we currently do not ship overseas or to U.S. Territories, Alaska, Hawaii or District of Columbia. You may be alerted to this at Checkout when you select your shipping method or we may contact you if we cannot ship an item in which we will provide a full refund. 

How do I return an item?

At PetProMart, LLC, we stand behind our products with a 100% satisfaction guarantee. If, for any reason, you are not satisfied, we will make it right by offering you a solution that meets your needs, within the terms of our Return Policy and abiding by our Third Party Distributors' Policies.

If any item is received damaged, defective or is the wrong item, you must contact PetProMart within 5 business days to return your item(s). On most of our products that ship from our shop, we have a return policy for any reason, i.e., wrong size, wrong color, don't like it, etc. Unfortunately, most third party distributors, DO NOT accept returns for any reason, i.e., wrong size, wrong color, don't like it, etc. Third party suppliers will only accept items that are damaged or defective. In the event of this, we will list the policy in the item description.

If you need to return an item, please contact PetProMart within 5 business days. Returns will either require us to send you a shipping return label and/or RMA number. Please do not return items without contacting us first or we will deny receiving it and it will be returned back to you at your cost.

We want you to know that PetProMart will do our very best to resolve any return requests. We ask in advance for your patience in resolving these matters. With this in mind, Petpromart is a dealer of multiple wholesale distributors that ship directly to our customers from multiple warehouse locations; therefore, from a single order that you place for multiple items, your merchandise may be shipped from different locations, shipped at different times, and may be packed separately by our vendors and their affiliates. Each wholesale distributor may have different return policies for different products depending on which distributor your merchandise was shipped from. Each of our distributors has there own policies and PetProMart must abide by them.

We ask that if for any reason you feel that you need to return an item, please contact our customer service immediately for more information on returning an item and we will do our very best to resolve the matter. Our decision will be on a case by case basis following the policies outlined. We will be flexible with these guidelines if it makes sense, as we value our customers and ultimately want you to walk away 100% satisfied with our effort. We will let you know what the wholesale Distributor requires as well as what our final decision on the return is. You can reach our customer service at petpromart@yahoo.com or leave a message at our shop 925-384-2288. We will try to return your call right away, but please allow up to 24 hours.

Thank you in advance for your patience and understanding.